Política de envío
📄Last updated on March 28, 2026
At NOCHI, we want you to feel confident in every purchase. If something isn’t right, we’re here to help.
🌍 SHIPPING AVAILABILITY
We currently ship orders exclusively to the following countries:
- United States
- Canada
- United Kingdom
- Australia
- New Zealand
We do not ship to any other countries at this time.
Delivery Time
Processing: 1–3 business days (Monday - Friday)
Shipping: 6–12 business days (Monday - Friday)
Total delivery time: 7–15 business days
During peak seasons and holidays, processing times may be slightly extended. However, we are committed to delivering your order as quickly as possible.
Shipping Methods
We work with trusted carriers such as UPS, FedEx, and DHL. All shipments include tracking and, where applicable, insurance.
Please note:
- Delivery times are based on business days (Monday - Friday)
- Excluding weekends and public holidays
- Shipping times depend on carrier cut-off times and warehouse processing
Shipping Costs
We offer free standard shipping on all orders.
Order Tracking
Once your order has been shipped, you will receive a tracking number via email.
You can track your order here:
👉 https://www.nochi-studio.com/community/track123
If you experience any issues with tracking, please contact our support team.
Shipping Delays
We strive to meet all estimated delivery times. However, delays may occur due to factors beyond our control, such as:
- Extreme weather conditions
- Customs inspections
- Carrier disruptions
If delays occur, we or the shipping carrier will notify you with updated delivery information.
If your order cannot be delivered within 30 days, we will:
- Notify you
- Cancel the order
- Issue a full refund
Shipping Address
Please ensure your shipping address is accurate and complete at checkout.
We are not responsible for:
- Incorrect addresses provided by the customer
- Lost or misdelivered packages due to incorrect details
If an address change is requested after shipment:
- Additional fees from the carrier may apply
- These costs will be charged to the customer
If we are billed by the carrier for address changes, we will forward the invoice to you.
Lost, Stolen, or Misdelivered Packages
If no signature is required, carriers may leave the package in a secure location.
If your package is marked as delivered but not received:
- Check nearby areas or with neighbors
- Wait 24 hours (it may still arrive)
If still missing:
- Contact the carrier and request a trace investigation
Important:
- Traces must be requested within 7 days of delivery
- Without a trace, we cannot process replacements or refunds
If a package is confirmed lost, we will provide a suitable resolution.
If a package is returned to sender:
- We can reship the order
- Customer is responsible for reshipping costs
Damaged Items
If your item arrives damaged, please contact us immediately.
We will provide a replacement at no additional cost.
Multiple Items
Orders with multiple items may be shipped separately to ensure faster delivery.
Import Duties & Taxes
Import duties, taxes, and customs fees are not included in product prices or shipping costs.
These charges are the customer’s responsibility and vary by country.
Returns & Exchanges
Please refer to our Return Policy for full details on returns and exchanges.
Shipping Availability
We currently focus primarily on the United States market.
If you are located outside the U.S. and wish to place an order, please contact us at:
📧 info@nochi-studio.com
Contact
At NOCHI, we are committed to delivering high-quality products and excellent service.
If you have any questions regarding shipping, please contact our support team.
Email: info@nochi-studio.com
Phone: +971 58 631 1927